Refund Policy
English Version
Last Updated: July 22, 2026
1. Scope
This policy applies to paid transactions on TubeAI, including subscriptions and credit top-ups.
Payments are processed by designated partners (including Lemon Squeezy). Final settlement timing may depend on your payment provider.
2. Subscription Refund
Subscription charges may be eligible for refund if requested within 7 days of payment, subject to service usage review.
- Low usage and no substantial digital service consumption: potentially refundable
- Heavy usage, substantial generation, or clear consumption: partially refundable or non-refundable
3. Credit Top-up Refund
Credit top-ups are generally non-refundable once any credit (including 1 credit) has been consumed.
Exceptions may apply for duplicate charges, overcharge incidents, or confirmed system errors attributable to the Company.
4. How to Request a Refund
Please submit a request with the following details:
- Account email and payment date
- Order ID / receipt number
- Reason for refund request
- Any relevant screenshots or error evidence
Contact: vhub88@naver.com
5. Processing Timeline
Typical review time is 1-3 business days. Approved refunds are usually reflected within 3-10 business days depending on payment rails and issuer policy.
Final posting time may vary by card network, issuer, and banking system.
6. Governing Language
If there is any conflict between Korean and English versions of legal documents, the Korean version prevails to the extent permitted by law.
Refund Inquiries
For refund questions, please contact us.
Email: vhub88@naver.com
Legal Center: /en/legal-policy.php